Ronco Machine & Rigging has a full-time Customer Service Department staffed with multilingual employees trained to fill your equipment needs.
Our highly specialized staff is well versed in industrial and tissue converting machinery, shipping procedures, and international customs regulations. Through our Customer Service Department, we provide industrial mechanics who can handle installation of new or rebuilt machinery and technicians who can provide on-site diagnosis of your machinery problems as well as operator training for new and existing machinery. At Ronco Machine & Rigging, we feel that the relationship with our customers begins, not ends, at the point of sale.
PARTS – We pride ourselves in developing individual relationships with customers who request components or service for installation and upgrades of new or rebuilt industrial machinery of all types. Whether you are looking for parts and service for Ronco machinery or any other brand of equipment, we can quickly meet your needs in a cost effective manner.
PAPER – Since 2001 Ronco Machine & Rigging has served the Latin American and Caribbean markets with the supply of jumbo rolls of tissue paper. By relying on constant supply from strategically located paper mills in Latin America, we have developed a customer base demanding different paper grades on a monthly basis. Among the different paper grades, we offer 1-Ply and 2-Ply bathroom tissue, 1-Ply and 2-Ply napkin and 1-Ply towel, all ranging from 100% virgin pulp to 50% recycled.
Not only have we dedicated our efforts to broker jumbo rolls of tissue paper, but also to find excess tonnage from paper mills for resale. Our paper brokerage services are always on the lookout for new supplies of tissue jumbo rolls to meet the growing demand of our customers.